Privacy Policy
Bendigo Home Loan Broker (the "Service", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Bendigo Home Loan Broker operates the website bendigohomeloanbroker.com.au. We are a lead introduction service that connects borrowers with a network of licensed finance professionals servicing Bendigo and the wider Central Victoria region. We do not provide credit advice ourselves.
2. Information we collect
We collect personal information you voluntarily provide when you submit an enquiry, including:
- Your name
- Email address
- Optional enquiry details you choose to include
We also collect limited technical information automatically, such as IP address, browser type, device type, referring URL and pages viewed, for security and analytics purposes.
3. How we use your information
We use personal information to:
- Respond to your enquiry
- Introduce you to a vetted broker within our network
- Send follow up communications about your enquiry
- Improve our website, services and user experience
- Meet our legal and record keeping obligations
4. Disclosure to network partners
When you submit an enquiry, we share your information with one or more licensed finance professionals in our network so they can contact you directly about your enquiry. Each network partner is an independent business responsible for its own privacy practices and will handle your information in line with their own privacy policy and the APPs.
5. Third party service providers
We may share limited information with trusted third parties that support our operations, such as:
- Website hosting and security providers
- Form processing and email delivery services
- Analytics providers (aggregated, non identifying data)
- Customer relationship management platforms
These providers only access information as needed to perform their functions and are contractually required to protect your information.
6. Cookies and analytics
Our website uses cookies and similar technologies to measure traffic, remember preferences and improve performance. You can disable cookies in your browser settings, although some site features may not work correctly as a result.
7. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored on secure servers and transmitted using encrypted connections where practicable. No internet transmission is ever completely secure, so we cannot guarantee absolute security.
8. Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we take reasonable steps to delete or de identify it.
9. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out of date information
- Request deletion of your information, subject to legal retention requirements
- Withdraw consent to further communications at any time
- Lodge a complaint about how we handle your personal information
To exercise any of these rights, contact us using the details below.
10. Complaints
If you believe we have breached the Australian Privacy Principles, contact us first so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Children's privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12. Overseas disclosure
Some of our service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the APPs.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be notified via a prominent notice on our website.
14. Contact us
For privacy enquiries, access or correction requests, or complaints, contact:
Bendigo Home Loan Broker
Email: enquiry@bendigohomeloanbroker.com.au
Website: bendigohomeloanbroker.com.au